Shipping Policy
What are my delivery options?
Orders can be couriered to the vast majority of South African addresses, delivered via The Courier Guy, or you can collect your order from our Cape Town Head Office business premises free of charge.
Unfortunately, we cannot offer courier delivery to remote areas e.g. remote farms or mines (although The Courier Guy may be a possibility for these areas). Delivery via courier has two advantages:
- It is faster
- Your order is delivered straight to your door.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
We dispatch all orders, unless otherwise stated, within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing
Courier delivery takes 1 to 5 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in the main city centre, your order will take between 1-5 working days. If you live in a remote area it could take up to 7 working days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
The Courier Guy delivery takes 1 to 7 working days and is held for up to 7 days.
Orders to Namibia, Botswana and Swaziland take 7-15 working days.
Late Deliveries
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What is the cost of delivery?
You have options with Door-to-Door courier which is calculated in the Shopping cart, dependent on location and weight. Bulk orders are available.
Where does Aloe Vera Westcoast deliver to?
South Africa
We deliver to any address in South Africa.
International Orders
We deliver to Namibia, Botswana, and Swaziland via couriers.
Courier Service
The delivery charge for courier delivery varies depending on weight and where the order is going:
| Destination | Delivery Charge |
|---|---|
| Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Stellenbosch etc.) | R90* ex VAT any size order |
| Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg and Durban | R105* ex VAT 1-10 kg |
| Regional Areas e.g. Kenton-on-Sea | R200* ex VAT 1-10 kg |
| Remote Areas e.g. remote farms, mines | Not Offered |
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to the main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your postcode and we can update our system.
International Orders
We deliver to Namibia, Botswana and Swaziland via courier services.
| Courier Destination | Delivery Charge |
|---|---|
| Namibia | R1350 for 1-5 kg plus R45 per kg thereafter |
| Botswana | R950 for 1-5 kg plus R10 per kg thereafter |
| Swaziland | R950 for 1-5 kg plus R10 per kg thereafter |
Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.
We are still developing our systems to take South African VAT off your purchases but can issue international clients with a coupon to compensate for this until then – please contact our customer services support team (sales@aloeverawestcoast.co.za) for more information.
What happens if there is no one home when courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
We will email you your parcel’s tracking information the first working day after we send it e.g. if the parcel’s leaves our premises on Tuesday you will receive your tracking information via email on Wednesday morning. You can then track your parcel on the courier website.
Do you deliver overseas?
We do not currently offer overseas delivery in our checkout process, however you are welcome to select the delivery method ‘Collect Yourself’ and then get your own courier to collect your order for international delivery. Please contact us if you are unsure of how to go about this.
Can I place an order for delivery in South Africa if I am not in South Africa?
You can place an order for delivery in South Africa no matter where you are in the world. Our website is useful if you live abroad and want to send a luxurious gift to relatives or friends who live in South Africa. Just ensure that the billing address you list is a South African one, even if paying with an international card.